The purchase of any pair of Keepwood Sustainable Eyewear includes a one year warranty against manufacturing defects. You must provide proof of purchase from an authorized dealer if you did not purchase your Keepwoods online. The warranty does not cover issues such as lens scratches, environmental damage (ie: from extreme heat or cold), damage from excessive force or droppage, loss or theft, etc. Also note that although the warranty does cover prescription eyeglass frames, it does not cover prescription lenses nor does it cover damage occurring during installation of prescription lenses. Please see our FAQs section for tips on how to take care or your eyewear so that it will last for years to come.
In the event that you receive eyewear with what you feel to have a manufacturing defect, please contact us by email at firstname.lastname@example.org. We will get back to you asap with instructions on how to proceed with a claim. Once we deem that indeed you qualify for coverage under our warranty, we will replace your damaged eyewear at no cost. In the event that an exact replacement is not available, we will allow you to choose a comparable model of equal value.